Privacy Policy wins88 – Your Personal Data Protection

1 Introduction

Wins88 ("we", "Platform", or "Company") takes the privacy of every member and user seriously. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal data when you use the wins88 website at https://wins88.vin, the wins88 mobile app, and all related services we offer.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognized data protection principles. We are committed to ensuring that every piece of information you entrust to us is handled with full transparency, fairness, and accountability.

Any terms not defined in this document carry the same meaning as stated in Terms and Conditions wins88.

2 Types of Personal Data We Collect

In operating the wins88 gaming platform, we need to collect certain categories of personal data from our members. Below is a full list of the types of data we may collect:

Data Categories	Example Information	Requirements
Identity Data	Full name, date of birth, identification card / passport number	Mandatory (KYC)
Contact Data	Email address, phone number, residential address	Mandatory
Financial Data	Bank account number, bank name, digital wallet details	Mandatory (transaction)
Technical Data	IP address, browser type, operating system, device ID	Automatic
Usage Data	Gaming history, deposit & withdrawal records, activity logs	Automatic
Communication Data	Live chat conversation records, support tickets, emails to us	Where applicable

3 How We Collect Your Data

Wins88 collects your personal data through the following channels:

• Account Registration: When you complete the wins88 member registration form, you provide basic information such as your name, email, phone number, and password.
• KYC Process (Know Your Customer): During identity verification, you will be asked to upload a copy of your identification document and proof of address.
• Financial Transactions: Your bank account or digital wallet details are collected when you make your first deposit or withdrawal.
• Platform Usage: Technical and usage data is collected automatically via cookies, server logs, and other tracking technologies as you browse and play on our platform.
• Contact Us: When you contact customer support via live chat, email, or Telegram, those conversations are recorded for quality and security purposes.
• Trusted Third Parties: In some cases, we may receive data from identity verification partners, payment providers, or fraud prevention agencies integrated with our platform.

4 Purpose of Your Personal Data Use

Wins88 uses your personal data solely for legitimate purposes necessary to operate our platform. The following are the primary purposes for which your data is used:

• To process account registration and verify your identity through the KYC process.
• To allow you to log in, play and securely access all features of the wins88 platform.
• To process deposits, withdrawals and all financial transactions accurately and promptly.
• To send important notifications related to your account, transactions and security updates.
• To provide responsive and effective customer support.
• To inform you about relevant wins88 promotions, bonuses and special offers (subject to your notification preferences).
• To detect and prevent fraud, money laundering and any suspicious activity.
• To comply with applicable legal obligations, regulations and authority orders.
• To continuously enhance the quality of the wins88 platform, user experience and services through aggregated data analysis.

5 Data Sharing and Disclosure

Wins88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, we may share your data with the following selected categories of third parties, and solely for the stated purposes:

All third parties receiving data from wins88 are bound by strict confidentiality agreements and are required to use that data solely for the specified purposes.

6 Personal Data Security

Wins88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Key security measures we employ include:

• 256-bit SSL Encryption for all data transmitted between your device and the wins88 servers.
• Data-at-rest encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• 24/7 security monitoring by the wins88 cybersecurity team to detect any suspicious activity.
• Regular security audits by independent third parties to assess and strengthen our defence systems.
• Role-based access control (RBAC) ensuring only authorised personnel can access member personal data.

7 Data Retention Period

Wins88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

• Active account data: Retained for the duration of your active membership at wins88.
• KYC and financial transaction data: Retained for a minimum of 7 years after account closure, in line with anti-money laundering legal requirements.
• Technical and usage logs: Retained for 12 months before being automatically deleted or anonymized.
• Customer support communication records: Retained for 3 years for reference and compliance purposes.
• Closed account data: Basic information is retained for 7 years after account closure before being permanently deleted.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be associated with you.

8 Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by us:

To exercise any of the above rights, please contact the wins88 data protection team by email at [email protected]. All requests will be processed within 14 working days from the date of receipt.

9 Cookies and Tracking Technologies

Wins88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Necessary Cookies (Essential Cookies): Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance Cookies: To collect data on how you use our platform to help us improve website performance and usability.
• Functional Cookies: To remember your preferences and settings such as language and display configuration for a more personalised experience.
• Analytics Cookies: To enable us to analyse usage patterns on an aggregated and anonymised basis for the continuous improvement of the wins88 platform.

You can control and manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality or user experience of the wins88 platform.

10 Child Protection

The wins88 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have inadvertently collected personal data from a minor, we will promptly take action to delete that data and close the account without delay. If you believe we may hold a child's personal data, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

Wins88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, current legal requirements, or service improvements we implement.

You will be notified of any material changes to this Privacy Policy via in-platform notifications on wins88 or by email at least 7 calendar days before those changes take effect. The "Last Updated" date at the top of this document will be updated whenever changes are made.

Your continued use of the wins88 platform after the effective date of any changes to this policy is considered your acceptance of the updated policy. It is your responsibility to review this page periodically.

12 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how wins88 handles your personal data, please contact the wins88 Data Protection Officer (DPO) through the following channels: